Delivery

For most products bought through our website, you have a legal right to change your mind within 14 days and receive a refund.

Provided the products delivered to you have not been opened and have not been used in whole or in part, you may elect to return them to us within the 14 day period commencing on the day following the day on which you received delivery.

You will be responsible for the costs of returning the products to us and for ensuring they are correctly packed.

If you decide you want to change your mind and return the goods in accordance with the clauses above, please contact our Customer Care team by using the Contact Us form for further advice.

Where the obligations set out in the above mentioned clauses, have been fully complied with, we will refund you the price you paid for the products including delivery costs, by the method you used for payment.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

if the products have been dispatched, your refund will be made within 28 days from the day on which we receive the product back from you.

If you are not satisfied with any product purchased through the Website, or if the product is damaged, incomplete or defective, please contact our Customer Care team by using the Contact Us form. Our Customer Care team will advise you of the next step.

Our returns address is:

STREE SHOP, Near Auto Rickshaw Stand, Haridwar Rishikesh Badrinath Rd, Tapovan, Rishikesh, Uttarakhand 249137

The following EXCEPTIONS and RULES apply to this Policy:

• Jewelry, Cosmetics, Socks, Perfumes, Briefs,, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
• Some products like fine jewellery and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
• Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. These items cannot be exchanged.
• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. towels must come back to us in their towel bags).

Shipping Policy:

Domestic Shipping Policy

Shipment processing time:

• • All orders are processed within 7 business days. Orders are not shipped or delivered on weekends or holidays.
  • Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates:

• • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery delays can occasionally occur.

Shipment confirmation & Order tracking:

• • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:

• • Our Website (www.streewellness.com) is not responsible for any customs and taxes applied to your order.
  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

• • Our Website (www.streewellness.com) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy:

• We currently ship all across the world.
• All orders are processed within 7 business days. Orders are not shipped or delivered on weekends or holidays.
• Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
• All Rights reserved with www.streewellness.com

Under Exchange Policy:

a) If you choose to exchange the item purchased by you on Stree within the specified exchange period for the same size or different size of the same style, you will be provided with a replacement of the item, free of cost.

b) If you choose to exchange an item purchased by you on Stree for any other item of the same or different value from Stree. In such case, if the exchanged item is of a higher value, differences in amount will be charged to you and if the exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of the original item from you.

c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate the difference in amount of original and exchanged item which will be payable by you or refundable by Stree as the case may be, for an exchange.

d) Applicable refund for exchange will trigger a post successful shipment of original item from you which we can verify from the shipping receipt sent by you. Please ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

6) Exchanges are only allowed for pin codes that are serviceable for an exchange.

7) Item cannot be exchanged for multiple products and you are allowed to select a single item for exchange. While customer can exchange multiple items at a time by initiating separate exchange request for each of the item.

8) Non- returnable products/categories cannot be exchanged.

9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.

10) Stree shall reserve the right to restrict exchange of the items purchased on Stree if customer in any way breaches or misuse this policy, as determined in Stree’s sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

11) Stree will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Stree would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

12) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.