★Soft and comfy
★Soft and comfy
★Soft and comfy
Blue, Green, Pink, Purple, Yellow
Small, Medium, Large, Extra Large
Hipster Brief, Thongs, High Waist Briefs
For most products bought through our website, you have a legal right to change your mind within 14 days and receive a refund.
Provided the products delivered to you have not been opened and have not been used in whole or in part, you may elect to return them to us within the 14 day period commencing on the day following the day on which you received delivery.
You will be responsible for the costs of returning the products to us and for ensuring they are correctly packed.
If you decide you want to change your mind and return the goods in accordance with the clauses above, please contact our Customer Care team by using the Contact Us form for further advice.
Where the obligations set out in the above mentioned clauses, have been fully complied with, we will refund you the price you paid for the products including delivery costs, by the method you used for payment.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
if the products have been dispatched, your refund will be made within 28 days from the day on which we receive the product back from you.
If you are not satisfied with any product purchased through the Website, or if the product is damaged, incomplete or defective, please contact our Customer Care team by using the Contact Us form. Our Customer Care team will advise you of the next step.
Our returns address is:
STREE SHOP, Near Auto Rickshaw Stand, Haridwar Rishikesh Badrinath Rd, Tapovan, Rishikesh, Uttarakhand 249137
The following EXCEPTIONS and RULES apply to this Policy:
Domestic Shipping Policy
Shipment processing time:
Shipping rates & delivery estimates:
Shipment confirmation & Order tracking:
Customs, Duties and Taxes:
International Shipping Policy:
Under Exchange Policy,
a) If you choose to exchange the item purchased by you on Stree within the specified exchange period for the same size or different size of the same style, you will be provided with a replacement of the item, free of cost.
b) If you choose to exchange an item purchased by you on Stree for any other item of the same or different value from Stree. In such case, if the exchanged item is of a higher value, differences in amount will be charged to you and if the exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of the original item from you.
c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate the difference in amount of original and exchanged item which will be payable by you or refundable by Stree as the case may be, for an exchange.
d) Applicable refund for exchange will trigger a post successful shipment of original item from you which we can verify from the shipping receipt sent by you. Please ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
6) Exchanges are only allowed for pin codes that are serviceable for an exchange.
7) Item cannot be exchanged for multiple products and you are allowed to select a single item for exchange. While customer can exchange multiple items at a time by initiating separate exchange request for each of the item.
8) Non- returnable products/categories cannot be exchanged.
10) Stree shall reserve the right to restrict exchange of the items purchased on Stree if customer in any way breaches or misuse this policy, as determined in Stree’s sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
11) Stree will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Stree would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
12) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
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